Privacy Policy

1. Introduction

Watcher ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our infrastructure monitoring service ("Service") operated by ProgByte.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: Name, email address, company name, and contact details
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors like Stripe)
• Configuration Data: Monitor configurations, alert settings, notification preferences
• Communication Data: Information you provide when contacting us for support or inquiries

2.2 Monitoring Data

The Watcher agent collects monitoring data from your infrastructure, including:

• API response times, status codes, and availability metrics
• Windows service status information
• Log file content and patterns (as configured by you)
• Application Insights metrics
• Database connection status and performance metrics
• Kafka consumer lag data
• Secret expiration dates and related metadata

Important: We only collect monitoring data that you explicitly configure the agent to collect. You have full control over what data is monitored and transmitted.

2.3 Automatically Collected Information

When you use the Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information, including confirmations and invoices
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with the Service
• Detect, prevent, and address technical issues and security threats
• Personalize and improve your experience with the Service
• Send promotional communications, subject to your preferences
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., payment processing, hosting, analytics)
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or others
• With Your Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

Monitoring data is retained according to your subscription plan. Historical data may be retained for a limited period after account termination for backup and recovery purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contact@pbwatcher.eu. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside Slovenia and choose to provide information to us, please note that we transfer the data to Slovenia and process it there. By using the Service, you consent to the transfer of your information to Slovenia.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: contact@pbwatcher.eu

Company: ProgByte
Location: Slovenia